What is Airobi?

Airobi is a sophisticated AI copilot designed with Trengo, a customer service platform. It aims to transform how customer support agents interact with and resolve customer inquiries by automating over 60% of Trengo tickets. Airobi provides AI-driven tools that enhance agent productivity and improve the quality and speed of customer service responses.

How It Works

Airobi integrates directly with the Trengo platform, utilizing advanced AI technologies to automate responses and suggest actions to customer service agents. The system analyzes the context of customer inquiries and utilizes historical data to generate accurate and relevant email replies. Additionally, it offers auto-suggestions to help agents respond more effectively and efficiently.

Use Cases

Airobi is primarily used by customer support teams who handle large volumes of inquiries through the Trengo platform. By automating routine tasks and responses, Airobi enables agents to focus on more complex and high-value interactions, increasing overall efficiency and effectiveness in customer service operations.

Products

Airobi's main product is its AI copilot service for Trengo, which includes:

• Email Reply Automation: Generates email responses based on historical interaction data.
• Context-Based Auto Suggestions: Provides real-time suggestions to agents based on the context of customer interactions.

Accessibility and Developer Options

Airobi offers a flexible "pay-per-use" model, which allows organizations to pay only for the specific functionalities and the number of tickets they process through the AI system. This approach makes Airobi accessible to businesses of all sizes, from small startups to large enterprises, without needing a hefty initial investment or ongoing subscription fees.

Company

Airobi is focused on leading the new age of AI-first customer service by providing tools that make any agent an instant AI expert. The company claims to increase agent efficiency by 31%, enabling customer service teams to work smarter and faster and deliver superior customer experiences. Airobi emphasizes affordability and efficiency, ensuring its AI-powered services are within reach for many businesses.

Top Highlights

1. AI-Powered Ticket Automation: Automates over 60% of customer service tickets on the Trengo platform.
2. Email Replies Based on History: Uses historical data to generate accurate and contextually relevant responses.
3. Contextual Auto Suggestions: Offers suggestions that help agents provide faster and more effective customer service.
4. Pay Per Use Pricing: Ensures affordability by charging only for the services without requiring a subscription.
5. Enhanced Productivity: Increases agent efficiency by 31%, allowing for quicker issue resolution.
6. No Subscription Required: Provides flexibility and cost-effectiveness by eliminating the need for a monthly or annual subscription.

Airobi is designed to revolutionize the customer service landscape by harnessing the power of AI to support and enhance the capabilities of customer service agents using the Trengo platform. It offers an innovative and cost-effective solution for businesses seeking to improve their customer service operations and deliver outstanding customer experiences.